Contact Us
SHS Planner is actively being developed, and what teachers report directly shapes what gets fixed and built next. Messages sent here go to the same place as in-app issue reports, and are usually answered within two working days.
Worth checking the FAQ page first — credits, refunds, editing documents and installing the app are all covered there.
Send a Message
So we can reply to you.
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What to Include in a Bug Report
These details make a problem far quicker to diagnose and fix:
- The subject, year and week you selected
- What you were generating — lesson plan, assessment, scheme of work or slides
- What you expected, and what you actually got
- The email address on your account, if the issue involves credits or payment
Already signed in? The Report an issue button inside the app is better for bugs — it lets you attach screenshots and keeps the whole conversation in one thread you can reply to.
Credits and Payments
If a generation failed, the credit is refunded automatically and you will see a notification in the app — no need to write in. For anything else about payments, use the form above with the email address you signed up with, so the transaction can be traced.
What We Cannot Help With
SHS Planner is a private, independent website with no connection to the Ghana Education Service, NaCCA, or the Ministry of Education. We cannot answer questions about promotions, postings, recruitment, salary payments or licensure examinations, and we cannot act on your behalf with any government office. For those, contact GES or your Regional Education Directorate directly.
More about what this site is and is not on the About page.