Contact Us

Questions, bug reports and feature requests are all welcome — usually answered within two working days.

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What to Include in a Bug Report

These details make a problem far quicker to diagnose and fix:

The subject, year and week you selected
What you were generating — lesson plan, assessment, scheme of work or slides
What you expected, and what you actually got
The email address on your account, if the issue involves credits or payment

Already signed in? The Report an issue button inside the app is better for bugs — it lets you attach screenshots and keeps the whole conversation in one thread you can reply to.

Credits and Payments

If a generation failed, the credit is refunded automatically and you will see a notification in the app — no need to write in. For anything else about payments, use the form above with the email address you signed up with, so the transaction can be traced.

What We Cannot Help With

SHS Planner is a private, independent website with no connection to the Ghana Education Service, NaCCA, or the Ministry of Education. We cannot answer questions about promotions, postings, recruitment, salary payments or licensure examinations, and we cannot act on your behalf with any government office. For those, contact GES or your Regional Education Directorate directly.

More about what this site is and is not on the About page.